FAQ — Returns
Returns & Exchanges
The 30-day window, how to start a return or exchange, and when refunds are issued.
What is your return policy?
Unworn, unwashed items with tags attached can be returned within 30 days of delivery for a refund or exchange. See the Shipping & Returns page for the full process.
How do I start a return?
Email contact@jkwears.store with your order number and the items you'd like to return. We aim to reply with the return address and instructions within 1–2 business days.
When will I receive my refund?
Once an eligible return is received and inspected, we'll confirm whether a refund has been approved. Approved refunds are issued to the original payment method within 5–10 business days of approval. Your payment provider may need additional time to post the credit.
Can I exchange an item?
Yes, where stock allows. Tell us the item and size or colour you'd like when you email us, and we'll reserve it if we can. Exchanges ship as soon as the return is scanned.
What can't be returned?
Final-sale items, gift cards, customised pieces, and anything worn, washed or missing its tags can't be returned. If something arrived damaged or incorrect, contact us and we'll make it right.
Still stuck?
Email the team — we aim to reply within 1–2 business days.