FAQ — Orders
Orders & Payment
Placing an order, paying securely, changing something before dispatch and how pre-orders work.
Which payment methods do you accept?
Available payment methods are displayed securely at checkout and may vary according to your location, device and order eligibility. We never store your card details on our servers.
Can I modify or cancel my order?
If your order hasn't shipped yet, email contact@jkwears.store as soon as possible with your order number and what you'd like to change. We'll do our best to help before it leaves us.
Do I need an account to order?
No — guest checkout is fully supported. An account simply lets you track your order history and check out faster next time.
How do pre-orders work?
Pre-order items are charged at checkout and ship on the date stated on the product page. We'll email you when your order is on its way.
When will I receive my order confirmation?
An order confirmation email is sent as soon as your order is placed. If it hasn't arrived within a few minutes, check your spam folder, then contact us and we'll re-send it.
Can I change my delivery address after ordering?
Email us straight away. If your order hasn't been dispatched we'll update the address where we can; once it's with the carrier, changes depend on the service used.
Still stuck?
Email the team — we aim to reply within 1–2 business days.